Shipping policy

All items are handmade to order with care and attention to detail.

Processing Time:

Orders are processed within 2-5 business days unless otherwise stated. Custom orders may take longer depending on design and materials. During busy seasons, processing times may be slightly longer.

Shipping Time:

Once shipped, orders typically arrive within 2–5 business days via standard shipping. Delivery times may vary depending on location and carrier delays.

Shipping Carriers:

We primarily ship through USPS and UPS to ensure reliable delivery.

Tracking:

All orders include tracking information, which will be sent once your item has shipped.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and order size.

Delays:

The Salty Fern is not responsible for shipping delays caused by carriers, weather, or incorrect addresses provided at checkout.

Incorrect Addresses:

Please double-check your shipping address. Orders returned due to incorrect addresses may require additional shipping fees to resend.

Lost or Damaged Packages:

If your order arrives damaged, please contact us within 48 hours with photos so we can make it right. If a package is lost in transit, please reach out and we will assist in filing a claim.

Local Pickup (if applicable):

Local pickup may be available upon request. Please message us before ordering to arrange details.

Thank you for supporting handmade 🌿