Refund policy

Due to the handmade nature of our products, all sales are final. If there is an issue with your order, please contact us and we will make it right. 

Because each item is handmade, we do not accept standard returns. However, if there is an issue with your order, please contact us within 7 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at TheSaltyFern143@gmail.com. Please note that returns will need to be sent to the following address: 39 Richfield Rd. Scituate, Ma. 02066

If your return is accepted, Customer is responsible for cost of return shipping, unless the return is due to an error on our part or a defective product. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at TheSaltyFern143@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at TheSaltyFern143@gmail.com.